Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

  1. Sales Terms and After-Sales Service

  3.  Scope of Application of the Terms
  4. These terms apply to the sale of all products on the official website of Guangdong Tugou Technology Co., Ltd. (hereinafter referred to as "TUGOU"). By placing an order to purchase through this website, the customer indicates that they agree to accept all contents of these sales terms. The customer expressly waives the applicability of their own standard terms and conditions, even if such terms are established after these sales terms. Any modification or derogation of these terms must be made in writing in advance by TUGOU and become effective only after explicit consent.
  5.  Product Warranty Policy
  6. 2.1 Warranty Period
  7. The warranty period for all products is uniformly 12 months, calculated from the date of product delivery.
  8. 2.2 Warranty Coverage
  9. During the warranty period, if a product malfunctions due to quality problems with manufacturing workmanship, materials, or parts, TUGOU provides free repair or replacement services.
  10. The warranty does not cover the following:
  11. - Damage caused by human factors, improper use, or failure to operate according to the instructions
  12. - Unauthorized disassembly, modification, or repair
  13. - Damage caused by force majeure factors (floods, fires, lightning strikes, abnormal voltage, etc.)
  14. - Natural wear and tear under normal use
  15. - Use of non- TUGOU original parts causing malfunctions
  16. 2.3 Lifetime Technical Support
  17. All TUGOU products enjoy lifetime technical consulting services. Even after the warranty period expires, customers can still obtain technical guidance on product use, maintenance, and other matters through official channels.
  18. 3. Return and Exchange Policy
  19. 3.1 Returns and Exchanges for Quality Issues
  20. - After the customer receives the product within 7 days, if quality issues are found, the customer may apply for free return or exchange (round-trip shipping costs shall be borne by TUGOU borne).
  21. - Within 15 days, if quality issues are found, the customer may apply for free replacement or repair
  22. - For quality issues within the warranty period, repair services and necessary spare parts are provided free of charge
  23. 3.2 Returns and Exchanges for Non-Quality Issues
  24. - If the product is unopened and does not affect secondary sales, the customer may, after receipt, within 7 days apply for a return, and shall bear round-trip shipping costs and corresponding handling fees.
  25. - If the product has been opened and used, returns without reason are in principle not accepted for non-quality issues.
  26. 4. Payment and Invoice Terms
  27. 4.1 Payment Deadline
  28. Online instant payment; shipment after payment is received.
  29. 4.2 Invoice Application
  30. All products include Chinese tax invoices, which can be applied for by yourself or through online customer service.
  31. 4.3 Cross-Border Taxation
  32. Some countries may impose withholding income tax on the invoice amount in accordance with their domestic laws. Any such withholding tax shall be paid by the customer to the tax authority of their country. Under no circumstances shall TUGOU be responsible for any taxes or fees related to the laws of the customer's country. The invoice amount is TUGOU the full amount to be collected and does not include any related taxes or fees stipulated by the laws of the customer's country.
  33. 5. Delivery and Acceptance
  34. 5.1 Delivery Period
  35. -In-stock orders: Ship within 1-2 business days after payment
  36. -Bulk orders: The delivery date will be confirmed based on the actual production cycle and is subject to the contract
  37. 5.2 Transportation Risk
  38. The risk of the products during transportation shall be borne by TUGOU shall bear (except for logistics methods designated by the customer). When receiving the goods, the customer shall inspect them on the spot; if packaging damage, quantity discrepancy, or other issues are found, please refuse acceptance and contact us immediately.
  39. 5.3 Inspection Period
  40. After the customer receives the products, the customer has a 3-business-day inspection period. If no written objection is raised within the inspection period, the products shall be deemed accepted.
  41. 6. Limitation of Liability and Disclaimer
  42. TUGOU commits to using its best efforts to provide high-quality products and services within the agreed time frame. However, all our obligations shall be understood as obligations of performance, not guarantees of results.
  43. -In any case:
  44. -TUGOU is not liable for indirect losses, loss of profits, business interruption, etc. incurred by the customer as a result of using the products
  45. -TUGOU 's aggregate liability shall not exceed the amount actually paid by the customer for the product
  46. -If end consumers make any claim for damages against the customer, the customer shall not require TUGOU to participate in such claim proceedings as a third party
  47. 7. Dispute Resolution and Governing Law
  48. This contractual relationship shall be governed by the laws of the People's Republic of China with exclusive jurisdiction. Any dispute arising out of or relating to this clause shall first be resolved by the parties through friendly negotiation; if negotiation fails, either party may bring a lawsuit before TUGOU 's domicile people's court with jurisdiction.
  49. 8. Contact Information
  50. Guangdong Tugou Technology Co., Ltd.
  51. Official website: www.toogel.cn
  52. 邮箱：info@toogel.cn
  53. Technical support: 7 × 24-hour response
  54. After-sales service: business days response within 24 hours