The product is not just an ice cup, but a visual experience and a sharing of life
Enjoy every glass of wine,Share every beautiful moment
Frequently Asked Questions
Here are some common questions about our company.
Our company is an original design and manufacturing factory. We can provide customized OEM/ODM services according to different customer needs. This is one of our core competencies, fully meeting the unique needs of customers and helping them grow and succeed in a competitive market.
You can email us at info@toogel.cn, call +86 193 88170013, or use the live chat tool on our website to contact our customer support team. Our professional team is available around the clock to assist you with any inquiries or issues.
We are committed to providing timely and effective solutions to ensure your satisfaction.
We have a 7-day return policy on all products (currently only for domestic customers). Items must be in their original condition, unused, and accompanied by a receipt or proof of purchase. Refunds will be processed within 5-7 business days after the return is received.
We offer a 1-year warranty on all products, starting from the date of sale. If factory inspection confirms that the malfunction is caused by the customer or an unauthorized third party disassembling, repairing, modifying, or misusing the product, the manufacturer will immediately terminate the entire product warranty. Such cases are not eligible for any free repair, replacement, or return service.
Usage Precautions
In this section, you can efficiently learn about various usage precautions.
Preparation Before Use
Before using the device, please read the User Manual carefully. Do not operate the device without the filter installed to avoid damaging the equipment.
About Power Adapter and Accessories
Only use the original adapter and accessories provided by the manufacturer.
Operating Environment Temperature
Do not use in hazardous environments such as high temperature, flammable, or explosive areas. The operating environment temperature must not exceed 30℃.
Refrigerant Used by the Device
Only connect food-grade liquid carbon dioxide. Do not connect other gases.
Do Not Operate Under Pressure
When the device or liquid storage tank valve is open, do not disassemble the liquid guide tube to avoid personal injury and equipment damage.
Safety Precautions
During equipment use, do not point any part of the body at the nozzle.
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Easy Returns
Free returns within 30 days, with the option of fast refunds or simple exchanges for your peace of mind.&c2=rgba(0,0,0,.5)&c4=o-color-4&c5=o-color-5)
Free Shipping
Enjoy fast, free shipping on all orders with no minimum purchase and no hidden fees.&c4=o-color-4&c5=o-color-5)
Secure Payment
Your information is protected with encrypted checkout and trusted payment methods.&c2=rgba(0,0,0,.5)&c4=o-color-4&c5=o-color-5)